Arshad Iqbal

IT Service Delivery Consultant

Ecommerce Growth Strategist

Tech-Enabled Business Coach

Arshad Iqbal

IT Service Delivery Consultant

Ecommerce Growth Strategist

Tech-Enabled Business Coach

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About Me

Hey, there hi I’m Arshad Iqbal. A dynamic IT leader, business strategist, and e-commerce entrepreneur. With 15+ years in IT service delivery, I’ve led global teams, streamlined operations, and built successful e-commerce brands across wellness, skincare, tech, and retail.
  • Location: New Jersey, USA
  • Languages: English
  • Skills:
    React
    Xcode
    Java
    Python
    Gitlab
    Angular
    Node.js
    SQL
    VueJs
    PHP
My Services
Helpdesk & Support Optimization
Transform your IT support into a high-performing, customer-focused function. We streamline workflows, boost SLAs, and empower teams with best practices.
IT Service Delivery Consulting
Optimize your IT operations with proven frameworks to enhance efficiency, reduce downtime, and boost end-user satisfaction. We bring clarity and control to your service landscape.
E-commerce Launch & Scaling
Launch and scale profitable E-commerce brands across platforms like Amazon, Shopify, and TikTok. We bring a proven roadmap to grow revenue and customer loyalty.
Full Service Digital Marketing
We manage and scale high-ROI ad campaigns with laser-targeting and creative strategy across all major platforms — turning clicks into customers.

Clients

Client 1
Client 2
Client 3
Client 4
Client 1
Client 2
Client 3
Client 4
Pricing
IT Consultancy
$ 60 Hour
  • Desktop Support & Helpdesk Management
  • ServiceNow ITSM / ITOM Administration
  • ITIL-based service workflows & improvement plans
  • SOP creation for ticket triage, escalation & resolution
  • SLA & KPI Optimization
  • Root cause analysis and quarterly improvement plans
  •  
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E-commerce Growth
$ 75 Hour
  • Full Operational Audit (Store, fulfillment, SKUs, ads, systems)
  • Product Launch Planning (white-label, supplier, pricing, profit targeting)
  • Daily Order & Inventory Tracking Sheet/Tool Setup
  • VA Hiring, Training SOPs & Workflows (WhatsApp, Trello, Google Forms)
  • Passive Income Strategy through backend automation & reinvestment
  •  
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Testimonials

Robert Chase
Robert Chase
CEO
Arshad helped us simplify and improve our daily operations. Our team now works more smoothly, stays organized, and stays focused on what truly matters for the business.
John Doe
John Doe
Amazon Seller
From product research to Amazon launch, Arshad’s strategy helped us hit $10K/month in just 60 days.
Helen Floyd
Helen Floyd
Shopify Seller
I was stuck before working with Arshad—now my Shopify store runs on autopilot and sales keep growing.
Fun Facts
100+ Albumes Listened
15 Awards Winner
1 000+ Cups Of Coffee
31 Countries Visited
Resume
Experience
IT Manager
2019 - 2025
IT Manager
Dr. Reddy's Laboratories.

Managed NAG IT operations and service delivery.

EUC Location Lead
2017 - 2019
EUC Location Lead
Cognizant

Collaborated with functional teams of data scientists, user researchers, product managers.

IT Consultation
2016 - 2017
IT Consultation
US Bank

Responsible for helping businesses and organizations manage their technology use.

Education
ITIL
USA

ITIL® Foundation Certificate in
IT Service Management

Certificate
PMP
USA

PMP® Certified – Project Management Institute

Certificate
CISA
USA

CISA® Certified – ISACA (Certified Information Systems Auditor)

Certificate
Programming Skills
  • Python
    75%
  • JavaScript
    90%
  • Visual Basic
    85%
  • Java
    95%
Tool Stack
  • Figma
    75%
  • Photoshop
    75%
  • Xcode
    85%
  • GitLab
    95%
General Skills
Overall
  • IT Service Delivery Leader
    90%
  • ServiceNow ITSM / ITOM Administration
    70%
  • E-commerce Business Building
    90%
  • Fulfillment & Automation
    85%
Languages
  • English
    90%
  • Spanish
    60%
Checklist
  • Strategic Thinking
    90%
  • Collaboration
    75%
  • Adaptability
    85%
  • Problem Solving
    95%
Knowledge
  • ITIL & PMP Methodologies
  • Service Desk & Desktop Support Leadership
  • E-commerce Strategy & Growth
  • Process Automation
  • Excellent decision-making
  • Client Relationship Building
  • Communication
  • Teamwork
Works
Technical Support
Tech
Process Improvement
Tech
Shopify Store Setup
Ecommerce
Product Launch Planning
Ecommerce
Brand Building
Ecommerce
Ecommerce Growth
Ecommerce
Blog
August 4, 2025 PPC Trends 2024: AI-Driven Ads, Google Ads Automation, Privacy Shifts and Actionable Paid Search Strategies

Summary *AI in advertising* is learning signals in real time to optimize bids and creatives. **Google Ads automation** simplifies campaign…
August 3, 2025 How to Recover Lost Sales with Abandoned Cart Recovery

Summary Abandoned cart recovery re-engages shoppers who left items behind. Up to 70% of carts are abandoned, equating to over…
August 2, 2025 Ecommerce Content Marketing Strategy: A 2024 Guide to Boost Organic Traffic, Engagement, and Sales

Summary An ecommerce content marketing strategy drives organic traffic, boosts conversions, and strengthens brand trust. 2024 trends include short-form video…
August 1, 2025 Influencer Marketing Trends 2024: Key Shifts, Tactics & Metrics Every Brand Needs

Summary *Influencer Marketing Trends 2024:* *Key shifts* in how brands and creators collaborate as the market surpasses $24 billion and…

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