Home - I am Arshad Iqbal

About Me

Hey, there

I’m Arshad Iqbal. A dynamic IT leader, business strategist, and e-commerce entrepreneur. With 15+ years in IT service delivery, I’ve led global teams, streamlined operations, and built successful e-commerce brands across wellness, skincare, tech, and retail.

Location: New Jersey, USA

Languages: English

Skills:

React

Xcode

Java

Python

Gitlab

Angular

Node.js

SQL

VueJs

PHP

My Services

Helpdesk & Support Optimization

Transform your IT support into a high-performing, customer-focused function. We streamline workflows, boost SLAs, and empower teams with best practices.

IT Service Delivery Consulting

Optimize your IT operations with proven frameworks to enhance efficiency, reduce downtime, and boost end-user satisfaction. We bring clarity and control to your service landscape.

E-commerce Launch & Scaling

Launch and scale profitable E-commerce brands across platforms like Amazon, Shopify, and TikTok. We bring a proven roadmap to grow revenue and customer loyalty.

Full Service Digital Marketing

We manage and scale high-ROI ad campaigns with laser-targeting and creative strategy across all major platforms — turning clicks into customers.

Clients

Pricing

IT Consultancy

$ 60 Hour

Desktop Support & Helpdesk Management
ServiceNow ITSM / ITOM Administration
ITIL-based service workflows & improvement plans
SOP creation for ticket triage, escalation & resolution
SLA & KPI Optimization
Root cause analysis and quarterly improvement plans

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E-commerce Growth

$ 75 Hour

Full Operational Audit (Store, fulfillment, SKUs, ads, systems)
Product Launch Planning (white-label, supplier, pricing, profit targeting)
Daily Order & Inventory Tracking Sheet/Tool Setup
VA Hiring, Training SOPs & Workflows (WhatsApp, Trello, Google Forms)
Passive Income Strategy through backend automation & reinvestment

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Testimonials

Robert Chase

CEO

Arshad helped us simplify and improve our daily operations. Our team now works more smoothly, stays organized, and stays focused on what truly matters for the business.

John Doe

Amazon Seller

From product research to Amazon launch, Arshad’s strategy helped us hit $10K/month in just 60 days.

Helen Floyd

Shopify Seller

I was stuck before working with Arshad—now my Shopify store runs on autopilot and sales keep growing.

Fun Facts

100+ Albumes Listened

15 Awards Winner

1 000+ Cups Of Coffee

31 Countries Visited

Resume

Experience

2019 - 2025

IT Manager

Dr. Reddy's Laboratories.

Managed NAG IT operations and service delivery.

2017 - 2019

EUC Location Lead

Cognizant

Collaborated with functional teams of data scientists, user researchers, product managers.

2016 - 2017

IT Consultation

US Bank

Responsible for helping businesses and organizations manage their technology use.

Education

ITIL

USA

ITIL® Foundation Certificate in
IT Service Management

Certificate

PMP

USA

PMP® Certified – Project Management Institute

Certificate

CISA

USA

CISA® Certified – ISACA (Certified Information Systems Auditor)

Certificate

Programming Skills

Python

75%
JavaScript

90%
Visual Basic

85%
Java

95%

Tool Stack

Figma

75%
Photoshop

75%
Xcode

85%
GitLab

95%

General Skills

Overall

IT Service Delivery Leader

90%
ServiceNow ITSM / ITOM Administration

70%
E-commerce Business Building

90%
Fulfillment & Automation

85%

Languages

English

90%
Spanish

60%

Checklist

Strategic Thinking

90%
Collaboration

75%
Adaptability

85%
Problem Solving

95%

Knowledge

ITIL & PMP Methodologies
Service Desk & Desktop Support Leadership
E-commerce Strategy & Growth
Process Automation
Excellent decision-making
Client Relationship Building
Communication
Teamwork

Works

Technical Support

Tech

Process Improvement

Tech

Shopify Store Setup

Ecommerce

Product Launch Planning

Ecommerce

Brand Building

Ecommerce

Ecommerce Growth

Ecommerce

Blog

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