Arshad Iqbal

IT Service Delivery Consultant

Ecommerce Growth Strategist

Tech-Enabled Business Coach

Arshad Iqbal

IT Service Delivery Consultant

Ecommerce Growth Strategist

Tech-Enabled Business Coach

Book a Call Leave a Message Privacy Policy Terms
Resume
Experience
IT Manager
2019 - 2025
IT Manager
Dr. Reddy's Laboratories.

Managed NAG IT operations and service delivery.

EUC Location Lead
2017 - 2019
EUC Location Lead
Cognizant

Collaborated with functional teams of data scientists, user researchers, product managers.

IT Consultation
2016 - 2017
IT Consultation
US Bank

Responsible for helping businesses and organizations manage their technology use.

Education
ITIL
USA

ITIL® Foundation Certificate in
IT Service Management

Certificate
PMP
USA

PMP® Certified – Project Management Institute

Certificate
CISA
USA

CISA® Certified – ISACA (Certified Information Systems Auditor)

Certificate
Programming Skills
  • Python
    75%
  • JavaScript
    90%
  • Visual Basic
    85%
  • Java
    95%
Tool Stack
  • Figma
    75%
  • Photoshop
    75%
  • Xcode
    85%
  • GitLab
    95%
General Skills
Overall
  • IT Service Delivery Leader
    90%
  • ServiceNow ITSM / ITOM Administration
    70%
  • E-commerce Business Building
    90%
  • Fulfillment & Automation
    85%
Languages
  • English
    90%
  • Spanish
    60%
Checklist
  • Strategic Thinking
    90%
  • Collaboration
    75%
  • Adaptability
    85%
  • Problem Solving
    95%
Knowledge
  • ITIL & PMP Methodologies
  • Service Desk & Desktop Support Leadership
  • E-commerce Strategy & Growth
  • Process Automation
  • Excellent decision-making
  • Client Relationship Building
  • Communication
  • Teamwork