Arshad Iqbal

IT Service Delivery Consultant

Ecommerce Growth Strategist

Tech-Enabled Business Coach

Arshad Iqbal

IT Service Delivery Consultant

Ecommerce Growth Strategist

Tech-Enabled Business Coach

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About Me

Hello! I’m Arshad Iqbal.

A dynamic IT leader, business strategist, and e-commerce entrepreneur. With over a decade of experience in IT service delivery and project management. I’ve led global teams, optimized support operations, and successfully navigated mergers and acquisitions without disruption.

  • Age: 41
  • Residence: USA
  • Freelance: Available
  • Address: New Jersey, USA
My Services
Helpdesk & Support Optimization

Transform your IT support into a high-performing, customer-focused function. We streamline workflows, boost SLAs, and empower teams with best practices.

IT Service Delivery Consulting

Optimize your IT operations with proven frameworks to enhance efficiency, reduce downtime, and boost end-user satisfaction. We bring clarity and control to your service landscape.

E-commerce Launch & Scaling

Launch and scale profitable E-commerce brands across platforms like Amazon, Shopify, and TikTok. We bring a proven roadmap to grow revenue and customer loyalty.

Full Service Digital Marketing

We manage and scale high-ROI ad campaigns with laser-targeting and creative strategy across all major platforms — turning clicks into customers.

Pricing
IT Consultancy
$ 49 hour
  • Desktop Support & Helpdesk Management
  • ServiceNow ITSM / ITOM Administration
  • ITIL-based service workflows & improvement plans
  • SOP creation for ticket triage, escalation & resolution
  • SLA & KPI Optimization
  • Root cause analysis and quarterly improvement plans
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E-commerce Growth
$ 59 hour
  • Full Operational Audit (Store, fulfillment, SKUs, ads, systems)
  • Product Launch Planning (white-label, supplier, pricing, profit targeting)
  • Daily Order & Inventory Tracking Sheet/Tool Setup
  • VA Hiring, Training SOPs & Workflows (WhatsApp, Trello, Google Forms)
  • Passive Income Strategy through backend automation & reinvestment
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Clients
Client 1
Client 2
Client 3
Client 4
Testimonials
Arshad helped us streamline our entire IT service delivery—our team is now faster, more efficient, and finally aligned with business goals.
Gururaj
Gururaj
SVP
From product research to Amazon launch, Arshad’s strategy helped us hit $10K/month in just 60 days.
Marcella
Marcella
Ecommerce Store Owner
I was stuck before working with Arshad—now my Shopify store runs on autopilot and sales keep growing.
Waleed
Waleed
Investor
Fun Facts
80 Albumes Listened
10 Awards Won
1 000 Cups Of Coffee
31 Countries Visited
Resume
Experience
IT Manager
2019 - 2025
IT Manager
Dr. Reddy's Laboratories

Managed NAG IT operations and service delivery.

EUC Location Lead
2017 - 2019
EUC Location Lead
Cognizant

Led end-user support across multi-site teams.

IT Consultation
2016-2017
IT Consultation
US Bank

Responsible for helping businesses and organizations manage their technology use.

Education
Newports Institute of Communications and Economics
2010 - 2011
Newports Institute of Communications and Economics
Karachi, Pakistan

Management Information Systems (MIS & Networks)

Certificate
PMP
2020
PMP
USA

PMP® Certified – Project Management Institute

Certificate
CISA
2020
CISA
USA

CISA® Certified – ISACA (Certified Information Systems Auditor)

Certificate
Skills
Overall
  • IT Service Delivery Leader
  • ServiceNow ITSM / ITOM Administration
  • E-commerce Business Building
  • Fulfillment & Automation
Languages
  • English
  • Hindi
  • Arabic
  • Spanish
Checklist
  • Strategic Thinking
    90%
  • Collaboration
    75%
  • Adaptability
    85%
  • Problem Solving
    95%
Knowledge
  • ITIL & PMP Methodologies
  • Service Desk & Desktop Support Leadership
  • E-commerce Strategy & Growth
  • Process Automation
  • Excellent decision-making
  • Client Relationship Building
  • Communication
  • Teamwork
Our Work in Action
Ecommerce Growth
Ecommerce Growth
Ecommerce
Brand Building
Brand Building
Ecommerce
Product-Launch-Planning
Product Launch Planning
Ecommerce
Shopify Store Setup
Shopify Store Setup
Ecommerce
Process Improvement
Process Improvement
Tech
Technical Support
Technical Support
Tech
Load More
Blog
April 17, 2025 From IT Delivery to E-commerce Entrepreneurship: My Journey

Introduction:Leaving a stable IT career to dive into the unpredictable world of e-commerce was a bold move — and one…
April 17, 2025 5 Key Lessons I Learned Leading Global IT Teams

Introduction:Leading IT teams spread across different countries isn’t just about technology — it’s about people, cultures, and communication. Over the…

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